Lost in an Error. Please Help

[niborf]

Hi there,

I am a user not a programmer, thus i don't understand the "code".
While using a java app called ASYCUDA (for custom clearance) i encounter the following error each time I try to do a "Tariff Query". The only thing that changes during one log in is the thread number, which goes up by one each time i try the query. The query doesn't work.
Called customs and they told me that nobody else has complained and it must be my computer.
Any idea?
Thank you


Sat Oct 08 19:57:45 EDT 2011
Exception in thread "Thread-24" java.lang.ArrayIndexOutOfBoundsException: MemRow.getRow: rIndex=675 [600,675)
at so.kernel.core.db.mem.MemPage.getRow(MemPage.java: 112)
at so.kernel.core.db.mem.MemTableConnection.getRow(Me mTableConnection.java:217)
at so.kernel.core.db.mem.MemTableConnection.getValue( MemTableConnection.java:253)
at so.kernel.client.ht.Snapshot$HTObjectImpl.getValue At(Snapshot.java:446)
at so.kernel.core.ht.ProxyHTObject.getValueAt(ProxyHT Object.java:99)
at un.asytar.tariff.client.ReferenceTableModel.getVal ueAt(ReferenceTableModel.java:81)
at so.util.TableSorter.compareRowsByColumn(TableSorte r.java:104)
at so.util.TableSorter.compare(TableSorter.java:180)
at so.util.TableSorter.shuttlesort(TableSorter.java:2 76)
at so.util.TableSorter.shuttlesort(TableSorter.java:2 62)
at so.util.TableSorter.shuttlesort(TableSorter.java:2 62)
at so.util.TableSorter.shuttlesort(TableSorter.java:2 62)
at so.util.TableSorter.shuttlesort(TableSorter.java:2 62)
at so.util.TableSorter.shuttlesort(TableSorter.java:2 62)
at so.util.TableSorter.shuttlesort(TableSorter.java:2 62)
at so.util.TableSorter.shuttlesort(TableSorter.java:2 62)
at so.util.TableSorter.shuttlesort(TableSorter.java:2 62)
at so.util.TableSorter.shuttlesort(TableSorter.java:2 62)
at so.util.TableSorter.sort(TableSorter.java:238)
at so.util.TableSorter.sortByColumn(TableSorter.java: 344)
at so.util.TableSorter.sortByColumn(TableSorter.java: 329)
at un.asytar.tariff.client.VP_RefAttchedDoc$2.run(VP_ RefAttchedDoc.java:134)
at so.kernel.core.db.mem.MemTableConnection.addTask(M emTableConnection.java:424)
at so.kernel.client.ht.Snapshot$HTObjectImpl.addTask( Snapshot.java:541)
at so.kernel.core.ht.ProxyHTObject.addTask(ProxyHTObj ect.java:129)
at un.asytar.tariff.client.VP_RefAttchedDoc.setSort(V P_RefAttchedDoc.java:137)
at un.asytar.tariff.client.VP_RefAttchedDoc.initFacet s(VP_RefAttchedDoc.java:111)
at so.kernel.client.KVisualPage.initializeFacets(KVis ualPage.java:793)
at so.kernel.client.VisualPage.addPageToForm(VisualPa ge.java:457)
at so.kernel.client.VisualForm.addPage(VisualForm.jav a:875)
at so.kernel.client.VisualForm.addPage(VisualForm.jav a:821)
at un.asytar.tariff.client.VF_References.initializePa ges(VF_References.java:27)
at so.kernel.client.VisualForm.joinFormToDocument(Vis ualForm.java:676)
at so.kernel.client.VisualDocument.addForm(VisualDocu ment.java:1629)
at un.asytar.tariff.client.VD_Tar.initializeForms(VD_ Tar.java:44)
at so.kernel.client.VisualDocument.setBinder(VisualDo cument.java:1965)
at so.kernel.client.VisualBinderManager.startUT(Visua lBinderManager.java:444)
at so.kernel.client.VisualBinderManager.startUserTran sactionVisualBinderImpl(VisualBinderManager.java:5 00)
at so.kernel.client.VisualBinderManager.startUserTran sactionVisualBinder(VisualBinderManager.java:1200)
at so.kernel.client.VisualBinderManager.startUserTran sactionVisualBinder(VisualBinderManager.java:1192)
at so.kernel.client.StartOperationRule$3.run(StartOpe rationRule.java:74)
at java.lang.Thread.run(Unknown Source)

[Fubarable]

I doubt anyone here can help with such a specialized error, and it's really beyond the purview of this forum, which is to help folks who are learning to program. I suggest that you call the support line and try to convince them to give you more help.