At Double Negative Visual Effects we're looking for smart, driven software professional to join our IMS department, which supports management and production tools. Support includes various SaaS solutions and various CMS systems. Working from our Vancouver office, you will be part of a global team with the IMS department.

You will contribute to the wider team by tackling clearly defined development and support tasks that arise locally as well as remotely.

Needs to Do:

Provide software support via telephone, email, and remote control and in person.
Track issues, tasks, and changes through a ticketing system.
Ensure that employees are kept up to date with progress and answer queries related to the supported tools
Produce technical and user documentation for the tools that the team supports and/or develops
Ensure compliance with global standard in usage and act as the IMS point of contact in Vancouver.
Lead in rolling out new solutions and regular updates to the site

Needs to Have:

2-3+ years of hands-on software support role
Excellent knowledge of Ruby and/or Java
Hands-on experience in working on scripts and command line applications
Working knowledge of MySQL, and PostGres
Experience of Linux, OSx operating systems
Previous experience supporting CRM/CMS/ERP systems
Knowledge of SDLC and/or Agile methodology
Previous experience of working in a customer-facing environment.
Familiarity with version control (preferably with Git) and ticketing systems

Needs to Be:

A strong communicator both verbal and written
A quick learner - ability to quickly pick up new software languages as needed
Able to work autonomously and within a team.
Good time management and priority handling.
Excellent organizational and housekeeping skills
Able to interact confidently with both technical and non-technical staff

Please apply online: