Results 1 to 13 of 13
  1. #1
    bizadi is offline Member
    Join Date
    Jul 2008
    Location
    Tulalip, Wa. (U.S.)
    Posts
    13
    Rep Power
    0

    Default Can't Install Java JRE 6 Update 13 (using IE 8)

    I am using IE 8 on an XP Pro machine. When I try to d/l JRE 6 Update 13 I never see the Information Bar that may read:

    'This site might require the following ActiveX control: Java SE Runtime Environment 6 Update 13 from Sun Microsystems, Inc.. Click here to install.'

    I can download it but the installation hangs with this Java Setup window:

    Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.

    Is IE 8 not seeing the ActiveX control?

    Edit: I have also tried the offline installation but still get the same "Error 1721" message.
    Last edited by bizadi; 03-31-2009 at 08:14 PM.

  2. #2
    angryboy's Avatar
    angryboy is offline Senior Member
    Join Date
    Jan 2009
    Posts
    742
    Rep Power
    6

    Default

    does the checksum for your exe match the one found on the sun website? (not sure if there's one)
    USE CODE TAGS--> [CODE]...[/CODE]
    Get NotePad++ (free)

  3. #3
    bizadi is offline Member
    Join Date
    Jul 2008
    Location
    Tulalip, Wa. (U.S.)
    Posts
    13
    Rep Power
    0

    Default

    How would I find the checksum for "my" exe?

    The file name is:
    jre-6u13-windows-i586-p-s.exe

  4. #4
    Eranga's Avatar
    Eranga is offline Moderator
    Join Date
    Jul 2007
    Location
    Colombo, Sri Lanka
    Posts
    11,372
    Blog Entries
    1
    Rep Power
    19

  5. #5
    bizadi is offline Member
    Join Date
    Jul 2008
    Location
    Tulalip, Wa. (U.S.)
    Posts
    13
    Rep Power
    0

    Default

    Well, I did just now. So, the solution is to disable my avast! 4.8 Free anti-virus (it worked)?

  6. #6
    Eranga's Avatar
    Eranga is offline Moderator
    Join Date
    Jul 2007
    Location
    Colombo, Sri Lanka
    Posts
    11,372
    Blog Entries
    1
    Rep Power
    19

  7. #7
    Eranga's Avatar
    Eranga is offline Moderator
    Join Date
    Jul 2007
    Location
    Colombo, Sri Lanka
    Posts
    11,372
    Blog Entries
    1
    Rep Power
    19

  8. #8
    bizadi is offline Member
    Join Date
    Jul 2008
    Location
    Tulalip, Wa. (U.S.)
    Posts
    13
    Rep Power
    0

    Default

    Quote Originally Posted by Eranga View Post
    Just have a try. Few days ago same thing happen to one of my friends because of the NOD32.
    I used to have NOD32 (as a component of ESET Smart Security) and never had a problem updating Java with Nod enabled. I disabled avast! and Java installed fine.

  9. #9
    Eranga's Avatar
    Eranga is offline Moderator
    Join Date
    Jul 2007
    Location
    Colombo, Sri Lanka
    Posts
    11,372
    Blog Entries
    1
    Rep Power
    19

    Default

    Fine. Did you check on system event log for any logs about this. May be can find what exactly happen with the avast and Java installation.

  10. #10
    Eranga's Avatar
    Eranga is offline Moderator
    Join Date
    Jul 2007
    Location
    Colombo, Sri Lanka
    Posts
    11,372
    Blog Entries
    1
    Rep Power
    19

  11. #11
    bizadi is offline Member
    Join Date
    Jul 2008
    Location
    Tulalip, Wa. (U.S.)
    Posts
    13
    Rep Power
    0

    Default

    Quote Originally Posted by Eranga View Post
    Fine. Did you check on system event log for any logs about this. May be can find what exactly happen with the avast and Java installation.
    I will look into this. There is a lengthy thread at the avast!WEBforum on this topic [I can't post links yet as my post count is only 11] -


    Some ideas for my next JRE update:

    1. First, remove the previous version;
    2. Try FileHippo as an alternate download site

    I will also investigate to see if my Online Armor free firewall contributed to my problem. It is curious that IE 8 never prompted me to install the ActiveX control.

  12. #12
    Eranga's Avatar
    Eranga is offline Moderator
    Join Date
    Jul 2007
    Location
    Colombo, Sri Lanka
    Posts
    11,372
    Blog Entries
    1
    Rep Power
    19

    Default

    I don't think that you need to remove the existing installation before install/update to the new version. I've never done it as well. Firewall can cause for the download process and terminate. But I'm not sure what's the exact scenario. Because different firewalls have different settings.

    Why you suggest alternative downloads, rather suns download page.

  13. #13
    bizadi is offline Member
    Join Date
    Jul 2008
    Location
    Tulalip, Wa. (U.S.)
    Posts
    13
    Rep Power
    0

    Default

    The idea to remove the existing Java installation is from the avast!WEBforum (my a/v). Personally, I have always removed the previous version after installing the new update. The suggestion to use FileHippo instead of Sun also came from the avast!WEBforum and prior to my incident I had always downloaded from Sun with no problems (I was using NOD32 a/v at the time).

    My Online Armor firewall was set to allow all from Java so I don't think that it is to blame. I am wondering why Internet Explorer 8 never prompted me to install the ActiveX control.

Similar Threads

  1. Java RE SE does not install/verify
    By jlbm in forum New To Java
    Replies: 1
    Last Post: 03-20-2009, 08:45 PM
  2. Continuation: New To Java: How To Install JFace?
    By erosszz_jp@yahoo.co.jp in forum New To Java
    Replies: 0
    Last Post: 02-17-2009, 03:23 AM
  3. [SOLVED] New To Java: How To Install JFace?
    By erosszz_jp@yahoo.co.jp in forum New To Java
    Replies: 1
    Last Post: 02-16-2009, 09:17 AM
  4. What I need to install to learn java?
    By kvkv in forum New To Java
    Replies: 4
    Last Post: 02-11-2009, 06:53 AM
  5. Install sheild for Java project
    By kumar080780 in forum Advanced Java
    Replies: 3
    Last Post: 11-25-2008, 01:17 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •