JSP Not preserve content formats

[pari]

Hi all
In my application i am using struts 1 and jsp
(<%@ page language="java" contentType="text/html; charset=ISO-8859-1"
pageEncoding="ISO-8859-1"%>)
and
<meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1">

But when user copy data from MS word and insert through textarea some symbols coverted into "?" mark

we are using html:textarea and inserting data through prepared statment

Can you please suggest solution of these

thanks in advance

[Tolls]

You'll need to find out where exactly the character set problem is occurring.
Check the value received by the server for starters.
If that's OK (and it probably will be) then it's likely to be the character set on the database.