SysAid is a system that provides IT departments with asset management and monitoring. SysAid includes an automatic scanning and constant testing of an organization's network with details on each machine, including its hardware, software, history, and more. It also provides help desk service management where end users use forms to submit service requests such as error reports and calls for assistance. The system uses email, SMS, and IM to provide the most efficient methodology possible.
A new monitoring module was added. It constantly monitors your network assets for slow or failing systems and automatically notifies you in case of outages.
URL: Free Help Desk Software