QueueMetrics is a queue log analyzer that measures a number of metrics of queue and agent activity for the Asterisk PBX. It offers detailed reports, real-time panels, and start pages for agents. It also drives a wallboard and has an XML-RPC data interface.
A new plugin architecture for audio recordings and live call listening will make life easier for the largest call centers. This release adds a Portuguese translation.
URL: QueueMetrics - Call center monitoring solution for the Asterisk PBX || Loway