QueueMetrics is a queue log analyzer that measures a number of metrics of queue and agent activity for the Asterisk PBX. It offers detailed reports, real-time panels, and start pages for agents. It also drives a wallboard and has an XML-RPC data interface.
A lot of new features, including a 4x faster analysis engine, call status codes for agents, pause codes for non-ACD agent time, and multi-stint call analysis.
URL: QueueMetrics - A call center monitoring software for the Asterisk PBX || Loway Research